Important Changes to 3G

What’s changing?

From September 2024, our supplier will be switching off their 3G technology and repurposing it to boost the capacity, speed, and reliability of our 4G network and rollout 5G to even more Australians.

What do I need to do?

From September 2024, 3G services will no longer be serviceable. But don’t worry, we’re here to help you through this change.

  1. We'll be reaching out to customers who we believe are impacted by these changes.
  2. If you receive an email or letter, you will need a new device to stay connected. We have a range of devices to suit any budget.
  3. We’re here to help, contact us today to discuss your options. You can visit us in store, call us on 1300 228 123

What to know if your device is affected?

As a part of the 3G Shutdown Program, our supplier has launched a new tool that allows you to check if your device will be impacted.

Simply text “3” to 3498 to check whether your device is impacted due to the shutdown.

The tool will check your device amongst their database and send you back a text regarding if your device is impacted or not. This tool will only check mobile devices

Important information about emergency calls to Triple Zero (000)

From September 2024, if your device is reliant on 3G for emergency calls, you won't be able to make an emergency call to Triple Zero (000).

To ensure you still have access, we strongly recommend you upgrade your device as soon as possible if you have received an SMS, email, or letter from us. 

Please note, it’s not just 3G devices that will be impacted, some recent 4G devices may also be impacted including models that 
may have been purchased overseas or imported which aren’t configured for Australian networks or do not support 4G VoLTE.

The different types of impacts to your service may include the inability to:

  • Make calls
  • Send or receive messages
  • Make Triple Zero calls on the Optus network
  • Use data or connect to the internet


Important Pricing Update for Mobile plans

Our mobile plans and pricing are undergoing a refresh. Here is an overview of what to expect and the new plans! Your mobile plan will be updated to one of our new plans; please take some time to read this announcement about what to expect and check out our new plans.

Pricing Updates

From 16 February 2024, we will be upgrading all mobile plans to a new comparable plan. Changes will see some pricing increases and decreases. These changes have been designed to ensure you continue to receive the best possible value based on your current plan inclusions. You will be transitioned onto one of our great new mobile options outlined below.

What happens now?

You will receive an email outlining how these changes will impact you – expect to see this email mid-January. In the meantime, if you would like to change to one of our great new plans, please contact us on 1300 228 123.

New Plans Available

We are thrilled to announce we have released new mobile plans that include great new features.

If you would like to change your plan today or order another mobile service please call our friendly Customer enablement team on 1300 228 123