Standard agreements and compliance

Managing your Premium Services

To help you understand and manage your use of Premium services please download the brochure below.

Download Premium Services brochure

Managing age restricted content on your mobile and the internet

This brochure will help you understand what age restricted content is and how you can protect your children from viewing inappropriate content on a mobile (through Premium Services or the internet), or on a computer connected to the internet.

Download Age Restricted Content brochure

Calling number display

A 'Help docs' page has been set up to provide you with information about what 'calling number display' is and how it works. For more information go here.

Service

Bendigo Telco does not offer Priority Assistance Services. 

SFOA Summary Section 4 Services, Priority Assistance for Life Threatening Medical conditions (ACIF C609:2007) section 4.10.7

Standard Form of Agreement and policy documents

In accordance with statutory and regulatory compliance regimes, please find below links to Bendigo Telco's Standard Form of Agreement (SFOA) documents and Schedule of Charges. For all other policy documents, please visit our Privacy and Policy Page here

SFOA Full

SFOA Summary

Schedule of Charges

Product terms

Product terms are specific to the product or service that you acquire from us. Under this section you will find links to the product terms for both current and retired offers as well as Critical Information Summaries for offers that are currently available. 

Product terms as separated into 2 separate categories;

1. Current Active Offers. These are offers which customers can connect new services on today. The Critical Information Summaries of the Current Active Offers can be downloaded here.

2. Offers no longer available for sale. These are offers that customers can no longer connect new services on. The Rate Cards of the offers no longer available for sale can be downloaded here.

Customer Service Guarantee

For our customer service guarantee, please refer to the website below:

Australian Communications and Media Authority website

Telecommunications Consumer Protection Code 

Bendigo Telco is committed to running our operations in a compliant manner. As a member of the telecommunications industry, we are regulated by the Federal Government and are principally bound by:

Commonwealth and state legislation – such as the Telecommunications Act (1997) the Australian Consumer Law (2010) and Privacy Act (1988)

Industry codes and guidelines – such as the Telecommunications Consumer Protection Code C628:2012

Our own internal policies and procedures. 

The TCP Code is a code of conduct for the Telecommunications Industry in Australia. It provides community safeguards in the areas of sales, service and contracts, billing, credit and debt management, changing suppliers, and complaint handling.

Further information on the TCP Code can be found here.